Command Center
← Back to Workspace
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Gladly LIVE
ShipStation — coming soon
Shopify — connecting...
CS Primary Queue
--
-- Siena F/U  ·  -- CS Active
CS Side Tasks
--
WISMO -- · OCS -- · Flip --
Other Teams (X)
--
TikTok -- · Wholesale -- · Mktg --
DTC Awaiting Ship
--
ShipStation data coming soon
Retail / Marketplace
--
ShipStation data coming soon
ShipCube Sync Gap
--
ShipStation data coming soon
CX — 4 Buckets at a Glance
Gladly ↗
Bucket 1 Siena Follow Up — AI-handled, needs human review --
Siena Follow Up inbox (active)
--
Bucket 2 Customer Service Main — primary human queue --
Active (new + open)
--
Bucket 3 CS Side Tasks — support channels --
Bucket 4 X Inboxes — other teams --
Logistics — Coming Soon
ShipStation + ShipHero integration planned.
Contact Jeremy to connect API keys.
Gladly Liveboard LIVE
Bucket 1 · Siena Follow Up
--
Siena Follow Up inbox active
Bucket 2 · CS Main Queue
--
Active conversations in CS Main
Bucket 3 · CS Side Tasks
--
WISMO -- · OCS -- · Flip --
Bucket 4 · X Inboxes (Other Teams)
--
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Bucket 3 CS Side Tasks
-- total
Bucket 4 X Inboxes — Other Teams
-- total
Shopify — connecting...
Awaiting Shipment
--
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On Hold
--
Pending payment or flagged
Shipped (7d)
--
Recently fulfilled
Total Orders (30d)
--
All channels
Unfulfilled Revenue
--
Awaiting shipment $
5+ Days Old
--
Needs attention
Unfulfilled Age Breakdown
Today
--
1–2 days
--
3–5 days
--
5+ days
--
Oldest Unfulfilled Orders
-- orders
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Recently Shipped
-- orders
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Shopify (tab lookup)
NetSuite (read-only)
ShipStation (tab lookup)
ShipHero — if ShipCube
Order Number
Enter a Shopify order number. Update statuses manually below as you check each system.
Cancellation Recommendation
— Enter order number to see recommendation —
🛍️ ① Shopify Pending Open Shopify ↗
Look up order → check tags for ready-to-fulfill · also check Additional details for TikTok Shop order number · check fulfillment status
Order pipeline status
TikTok Shop order?
TikTok Shop order number:
📊 ② NetSuite Pending Open NetSuite ↗
Global search → enter Shopify order number → select Sales Order result
⚠ Read-only lookup only — never cancel on NetSuite
📫 ③ ShipStation Pending Open ShipStation ↗
Search for the order · check for ShipCube tag · check shipment status
📦 ④ ShipHero (ShipCube orders only) N/A Open ShipHero ↗
Only check if ShipStation has ShipCube tag. Navigate to Orders at shipsfor.us → search by order number.
Decision Logic Reference
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